STORE POLICY

CUSTOMER CARE

At Candles and Cream Collection, exceptional customer care is at the heart of everything we do. Whether you have questions about a product, need help with an order, or simply want to share feedback—we're here for you. Our goal is to provide a warm, responsive, and personalized experience with every interaction.

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Contact Us:
📧 Email: candlesandcream2019@gmail.com

📞 Phone: (501) 262-8220

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📍 Mailing Address:
Candles and Cream Collection
127 W 5th Street
Malvern, AR 72104

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We typically respond to all inquiries within 1–2 business days.

PRIVACY & SAFETY

At Candles and Cream Collection, your privacy and safety are our top priorities. We understand that trust is earned, and we’re committed to protecting your personal information at every step.

• Secure Transactions: All orders placed through our website are encrypted via SSL (Secure Socket Layer) technology. This ensures your data is transmitted securely from your browser to our servers.

• Payment Protection: We use trusted, PCI-DSS-compliant payment gateways to handle all transactions. This means your credit card details are never stored on our servers and are processed through secure, industry-standard systems.

• Data Privacy: We collect only the information necessary to fulfill your order and provide you with excellent service. This may include your name, contact details, and purchase history.

• No Data Selling: We never sell, rent, or share your personal information with third-party marketers. Your data stays private—always.

• Cookies & Tracking: Our website may use cookies or similar tracking technologies to improve your shopping experience. You may opt out or adjust cookie settings via your browser preferences.

• Access & Control: You can request access to, update, or delete your personal information at any time by contacting us at candlesandcream2019@gmail.com.